How LOIM is responding to the COVID-19 pandemic.

Update on BCP and return to office

25.08.2020

The COVID-19 pandemic has proven the robustness of our IT architecture and the resilience of our Business Continuity Plan (BCP). Our investment operations have continued unaffected, and our staff have been working to ensure we provide the highest level of service and open communication with our clients during these challenging times. We are constantly monitoring the situation as it evolves and we will continue to keep our clients informed on an ongoing basis.

Our BCP has been overseen by a dedicated crisis management team led by senior management with clear guidelines in the case of a health pandemic scenario. This plan leverages our multiple offices around the world as well as our technical infrastructure to ensure 100% of our operations can be carried out seamlessly from remote locations. The BCP was activated mid-February for our offices in Asia, at the end of February in Italy and in mid-March for all our other worldwide offices.

The majority of our staff (i.e. > 90% at the peak of the pandemic) worked remotely across all our global locations, in line with advice from relevant local health authorities in each jurisdiction. All our staff are in a position to connect securely to all the systems and applications they need to perform their day-to-day activities remotely for an extended period. We have not experienced any major technical issue or any disruption to our operations as a result. 

We have already begun the process of returning staff to our offices since mid-May across our various locations in accordance with local governmental guidance. The health and safety of our staff is of paramount importance to us. We continue to emphasize the necessity for physical distancing, both within and while travelling to/from our offices. We are providing safety equipment, such as face masks and gloves to all staff. We have introduced safety protocols (such as one-way-systems) and significantly increased the cleaning and hygiene measures at our locations to safeguard the health of our staff, and to ensure we carry out our collective civic duty to alleviate the continued spread of the COVID-19 coronavirus. 

Our dedicated crisis management team continues to monitor the situation very closely and adapt our response as needed.
 

Update on remote working

24.03.2020

In line with advice from relevant local health authorities in each of our operating markets, the majority of our staff are now working remotely across all our global locations. All our staff are in a position to connect securely to all the systems and applications they need to perform their day-to-day activities remotely for an extended period. We have not experienced any disruption to our operations as a result. We continue to emphasize the importance of physical distancing to safeguard the health of our staff, and to ensure we carry out our collective civic duty to alleviate the continued spread of the COVID-19 coronavirus.
 

LOIM’s response to COVID-19

13.03.2020

The continued spread of the COVID-19 coronavirus is naturally a cause of deep concern for all our clients, partners and staff. We are highly conscious of the trust you place in us to protect and enhance your assets, especially during these unpredictable times.

We would like to update you on how Lombard Odier Investment Managers (LOIM) is responding to the continuing spread of the COVID-19 coronavirus. Our top priorities are ensuring the resilience of your portfolios and our operations, safeguarding the health of our clients and employees, and keeping the lines of communication open at all times.

We would like to reassure all our clients that we have a robust, well-tested Business Continuity Plan (BCP) in place, our investment operations will continue unaffected, and our staff are all working to ensure we provide the highest level of transparency and open communication with you during these challenging times. We are constantly monitoring the situation as it evolves and we will continue to keep you informed on an ongoing basis.

Our Business Continuity Plan (BCP) is overseen by a dedicated crisis management team led by senior management with clear guidelines in the case of a health pandemic scenario. This plan leverages our multiple offices around the world as well as our technical infrastructure to ensure 100% of our operations can be carried out seamlessly from remote locations.

As of 16 March 2020, we have segregated working in place across all LOIM teams on a global basis. Our office segregation plan is to split staff into two groups: 50% of the employees coming to our offices and 50% working from home. All our staff are in a position to connect remotely to all the systems and applications they need to perform their day-to-day activities.

We regularly communicate with all our relevant counterparties and third-party service providers to ensure their BCP measures are also fully robust and they are able to continue their operations unaffected during a crisis of this nature. This is a central feature of our ongoing due diligence with our counterparties and third-party service providers. We are in constant contact with our partners during this difficult time to ensure we are fully up to date on the measures they are taking to protect the integrity of their services, systems and their staff.

We are also working hard to ensure that all our staff are safe and constantly informed as things develop. We are updating our guidance daily and making sure everyone has access to the advice and resources they need to manage during this difficult period. Our state-of-the-art communications technology also means teams can stay highly connected during the segregation period to reduce any feeling of isolation.

As a firm, resilience is central to our approach across all our strategies and underscores our significant emphasis on sustainability, quality and risk management. This approach is designed to provide downside protection in turbulent times, as well as upside potential, regardless of market conditions. This is fundamental to our ability to protect and enhance our clients’ assets over the long term and has seen the Lombard Odier Group through more than 220 years and 40 financial crises.

Thank you for your continued trust. Please do not hesitate to reach out to the LOIM team if you have any questions or concerns. You will find contact details for all our offices here.


Your sincerely,
The LOIM Management Team